It is recommended for passengers to arrive at the airport three hours prior to departure.
Those first-class and executive-class passengers on international flights have a special check-in counter.
Sao Paulo, Brazil: Garulhos International Airport
Rio de Janeiro, Brazil: Antonio Carlos Jobim International Airport
Frequent flier members:
Those members of the Smiles Program can earn frequent flier miles on Varig, Pluna, South African Airways, Mexicana, and all Star Alliance airlines.
Gold and Diamond members of the Smiles Program have access to the Varig VIP lounges in Guarulhos (Sao Paulo), Galeao (Rio de Janeiro), Belo Horizonte, Curitiba, Buenos Aires, New York, Los Angeles, and the lounges of all Star Alliance airlines.
First-class and executive-class passengers are allowed two pieces of carry-on luggage and one notebook computer on board; economy-class passengers are allowed one piece of carry-on luggage on board. Carry-on luggage should not weigh more than 11 pounds (5kg), and should not exceed 45 inches (115 centimeters) long.
In-flight options include diabetic, gluten-free, low-calorie, low-cholesterol, Muslim, Hindu and vegetarian meals. Such requests must be made 24 hours prior to departure.
Unaccompanied children ages 2 to 4 must be accompanied by an extra flight attendant. Children 5 to 12 can board unaccompanied but must adhere to strict rules and must have the proper authorization forms completed by the parents or legal guardians of the child.
Dogs and cats are accepted in the cabin or as checked baggage, but such requests must be made at the moment of booking and ticketing, and the pet must adhere to the airline's pet policies.
First-class and executive-class passengers and Diamond and Gold Smiles members receive a cell phone that can be used during their stay in Brazil. Passengers pay only for the cost of the phone calls. Economy-class passengers have the option of renting the cell phone at a 50% discount. Passengers get two free hours at a hotel at the Sao Paulo or Rio de Janeiro international airports to rest.